Careers – REI Co-op Adventure Centers
Multi-Day Tours Operations Team
Members of the Operations Team have the responsibility of preparing all the physical items that are sent out on various guided trips that we operate.
What is the job like?
The job is very hands-on and detail oriented. We operate out of a warehouse, so the work environment is very interactive. Days can be physically taxing as we are on our feet all day performing various tasks to ensure that all the gear and food for the trips is well prepared and that the guides will have everything they need to provide our guests with the best possible experience. The tasks that we complete daily are focused on managing details, and often managing those details in a fast-paced environment.
These tasks include, but are not limited to packing meals, washing dishes, gathering necessary gear, and cleaning vehicles before they depart on a tour. To accomplish all the required tasks on time and to a high standard, we have put together a strong team of 12 individuals to create a fun, fast-paced, collaborative working environment.
A key requirement for this job is flexibility. While schedules are often consistent and predictable, situations manifest that require improvisation and change. Some days the work takes longer (or shorter) than expected, so being able to work late or come in early is invaluable. The work itself often changes with some frequency which requires all members of our team to be adaptable and capable of maintaining focus through a variety of changes or setbacks. Interaction with others is essential to being able to coordinate all the necessary details, so employees need to be able to effectively communicate with other members of the team. The ideal candidate for this job is someone that can be counted on consistently. The Operations Team is responsible for a massive amount of details, large and small, so having someone that can be given a task and trusted fully to get it done and done well is paramount.
Why Work in Operations?
This job is perfect for someone who wants to work in a positive, interactive, and fun environment. Members of the team have the opportunity to interact with many amazing people who share a passion for the outdoors. Another advantage is the opportunity to be close to the outdoor industry without having to spend all your time on the road guiding trips. It provides an opportunity to work in an active environment while staying close to home. It is also a great place for those that do need a more flexible work schedule to fit into their life.
Q: What are the regular work hours?
A: Within the Operations Team there are Full-Time positions and Part-Time Seasonal positions. In general, the full-time staff work five days per week on an 8am-5pm schedule, with start/end times adjusted as needed to meet the needs of the warehouse. Over the course of the year, these positions average approximately 40 hours per week, with some weeks during peak season eclipsing 50 hours; while allowing for shorter weeks during our slower months.
Schedules for the part-time positions are often more individualized. With proper communication and planning, schedules can accommodate a variety of commitments and responsibilities. Available scheduled hours during peak operational seasons of May, June, September and October can be in excess of 50 hours per week, or as little as 20 hours per week. During our slowest months of November through March hours can be very slim or non-existent for some part-time staff. Many of our part-time staff take the opportunity during these months to find additional employment to supplement their income.
Q: What is the compensation and benefits package like for an Operations position?
A: Part-time Operations positions are entry-level by nature, and are compensated as such. A benefit such as health insurance is not included, but industry benefits such as pro-purchase pricing on outdoor brands, subsidized climbing gym membership, complimentary gear rentals,* and more are perks of employment. Individuals in part-time positions who show a good attitude, ambition, and a strong skill set often find opportunities for advancement within the company.
*as our inventory allows: mountain bikes, road bikes, kayaks, paddleboards, camping equipment, etc.
Full-time positions are paid a competitive wage based on relevant experience and skill set. These positions are eligible, in addition to the perks listed above, for employee benefits package including comprehensive medical with optional dental and vision insurance, SIMPLE IRA pre-tax retirement plan with employer match, short term disability insurance.
Q: Do I have to guide/ be in the outdoors to get the job?
A: No. While we expect our staff to share an appreciation for the outdoors, previous guiding or outdoor industry experience is not required, nor is guiding a requirement of the positions within the Operations Team. We look for individuals who desire to be a part of a team and enjoy working behind the scenes, someone who wants to combine their personal passions for the outdoors with their job in order to create the experience of a lifetime for our guests.
Q: Can I guide part-time and work in Operations part-time?
A: Since the peak seasons for the Operations Team coincide with the peak seasons for guides, it is difficult for members of the Operations team to do both. When we hire for positions within the Operations Team, guiding/field time is not guaranteed.
Q: How do I apply for a job with the Operations Team?
A: Please email your cover letter and resume to firstname.lastname@example.org. Please kindly state in your cover letter a few reasons why you are interested in working for us and specifically why you want this job, so we can get to know you better.