San Francisco Tours & Rentals FAQ

Taking a tour with us in San Francisco? See some common questions below to best prepare for your tour. If you have other questions, contact us.

The Adventure Center

What is the Adventure Center?

The Adventure Center in San Francisco is not an REI retail store. The Adventure Center offers kayak tours and hiking tours in some beautiful areas in San Francisco, led by local guides. While we work on opening our brick and mortar location near the Richmond Marina we will continue to meet you where you are and provide excellent experiences outside.

When and where do I meet my guides for the tour?

You can plan to meet your guide at the trailhead where your activity will take place. We will send you a confirmation email with details on where exactly to meet and at what time.

Booking Info

How do I book a tour?

Browse through our collection of guided tour experiences and check availability or book online. If you have questions or are interested in booking a tour for a time that is outside of our listed availability, please contact us.

How do I get my reservation confirmation?

You will receive a reservation confirmation in the email used to book. In addition to this, you’ll receive a reminder 48 hours prior to your tour time.

What is your cancellation policy?

We offer a full refund on our single-day tours with at least 48 hours notice. If you cancel your tour 48 hours before the start of the reservation, you are not eligible for a refund.

Are last minute reservations available?

All guided tours require at least 48 hours of advanced booking. Sometimes, groups can be accommodated on a shorter notice. Give us a call if you’re interested in a tour less than 48 hours in advance. We recommend booking well in advance, as our tours tend to fill up during the busy season.

What To Bring

Water Tour

Shoes must be worn at all times on water tours. Sport sandals or water shoes are great options on the water. Personal items such as sunglasses, sunscreen and a hat are also recommended especially in warmer months. Review the “What To Bring” section of your tour page for required and optional gear according to your tour.

Hiking Tour

Required gear can vary from tour to tour. Remember to also check the “What To Bring” section of your tour page for detail items that you might want to bring along.

Experience

What is the weather like?

Weather in San Francisco can be unpredictable, but we do our best to prepare you for different conditions. Refer to the clothing piece of “What To Bring” located on your desired tour’s page. You should always check and dress for the weather on your scheduled tour date.

Will we see wildlife on our tour?

The San Francisco Bay Area is brimming with sea creatures, land mammals, and countless species of birds. We can’t promise that you’ll see a certain animal, but we can guarantee they’ll see some of you.

What can I bring on tour?

What to bring may vary – please refer to the “required” and “optional” sections to each tour page to determine what you need for each tour.

Do have to have experience to take a tour?

You don’t need to be an expert kayaker to take our tours. In fact, you don’t need to be an expert anything to fully enjoy most of our tours. Some tours are recommended for intermediate skill levels, so please pay attention to the skill level listed on the tour page. The best way for all to prepare is a moderate level of fitness, but all tours are tailored to the capabilities of the group.

Where can I find more info about all of your tours offered in San Francisco?

Here are all of the tours we offer in San Francisco. Each page has information specific to each individual tour.